Our return policy
Eligible regular items can be returned or exchanged for 30 days after delivery. Shoes must be clean, unworn, and resellable, with the original shoe box and packaging in good condition. You may try them on indoors, but we cannot accept shoes with visible wear, dirt, damage, or odor.
Clearance and final-sale items are not eligible. This includes products discounted by 40% or more. On a mixed order, your account will let you select only the regular items that qualify. If the return button is missing, the return window may have closed or the order may contain only final-sale items.
How to return or exchange an order
Every request begins inside the order so the available return, label, refund, and exchange options are tied to the correct item.
1. Open the order. Sign in to your Account with the email used at checkout, then open the delivered order. Guest orders appear when you use the same email.
2. Choose the request. Select return or exchange, choose the eligible items, and tell us the reason. The form will show the options available for that order before you submit.
3. Follow the shipping instructions. After the request is submitted, use the label or tracking option shown in the order and keep your carrier receipt.
How to pack the shoes
Put the clean shoes back in their original shoe box. Slide that box into a sturdy, close-fitting shipping mailer, seal the mailer, and attach the return label to the mailer only.
Shipping, refunds, and exchanges
Return shipping. For U.S. mail returns, a prepaid label costs the actual original shipping plus return postage, with a $15 minimum, even if you paid for shipping at checkout. Previously purchased, unused Return Shipping Coverage still includes one prepaid domestic label. You may use your own tracked carrier for a normal refund, with no original-shipping charge added. International returns use your own carrier.
Returning in Austin. You may mail or bring an eligible return to 2525 W Anderson Ln, Suite 290, Austin, TX 78757. In-store returns have no shipping charge. Open map
Refunds and store credit. After inspection and approval, a refund returns to the original payment method. Your bank may take up to 7 business days to show it. Eligible merchandise paid with real money can receive 10% extra store credit; the form shows an estimate before you submit.
Exchanges. Choose your desired size and color for the same model. Eligible exchanges include free return and replacement shipping. We send the replacement after the carrier accepts and scans your return.
Damaged, defective, wrong, or missing item? Report the problem from the order instead of using a standard fit return, because shipping may be handled differently.